Here are the answers to the most common questions we get asked.  If you don’t find the answer to what you are looking for then please call us or send us a message at our Contact Us Page Here and we will be happy to help you 🙂

You are not required to as you can check out as a guest, but creating an account with American Eyelashes is quick and easy. It will allow you to move through our checkout quicker for your future orders. You can also store multiple shipping addresses, gain access to your order history, and much more.
You can click on the Forgot Password link and enter your username or email address. We will then email it to you right away!  Please check your spam/junk folder if you don't see it within a few minutes.
We accept all major credit cards such as Visa, Master Card, American Express, & Discover. All payments are processed securely through PayPal's encrypted payment page. You can also pay with your PayPal balance and even use their 6 months financing if you qualify through their financing program.
All payments are processed securely through PayPal's encrypted payment page.  Which uses the latest and greatest in security technology!  A SSL certificate is used to secure the payment page and API endpoints. These certificates are using the SHA-256 algorithm and VeriSign’s 2048-bit G5 Root Certificate.  Which is as rock solid as you can get. 🙂
At this time we only ship within the USA.
We offer Free Shipping. Tracking numbers are included with all shipments.
You will normally get your package within 2 to 3 business days. Unless of course there is some crazy weather issue or other issues that arise with delivery company services, as we cannot prevent those.
Due to the global pandemic. And the nature of our products. We cannot accept returns or refunds on any eyelashes purchased. And although your satisfaction is our highest priority. These are circumstances out of our control due to public safety. We will always strive to bring you the best customer service possible. And we appreciate your understanding in these times.
Yes. Our lashes are made from 100% natural sterilized mink fur. Cruelty-free, our mink is harvested during the mink animal's natural shedding season.
Our lashes can be used 15-20 times with proper care and use.
Our eyelash bands are made of pure cotton.